Refund Policy
Last updated: 5 October 2026 (draft date; to be updated at go-live sign-off)
Coach Jéo is the practice of Juergen Stolzlechner (Jürgen Stolzlechner), owner of GSD-S Limited. Coach Jéo is the trading name of GSD-S Limited, Unit 1603, 16/F, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong, which is the operator, contracting party and merchant.
Contact: hello@coachjeo.com · WhatsApp
1. The rule
If sessions in a package are still unused 3 months after you bought it, you can ask for a refund of the unused sessions. Sessions do not expire, so you may also keep them and use them later.
2. How to ask
Email hello@coachjeo.com and say you would like a refund of your unused sessions.
3. How the amount is worked out
The refund per unused session is the price you paid for the package divided by the number of sessions in it. At the current introductory prices, that is:
- 3-session package (EUR 150): EUR 50 per unused session.
- 6-session package (EUR 280): about EUR 46.67 per unused session.
The calculation uses the price you actually paid, not a later list price.
4. Method and timing
Refunds go to the original payment method. For a bank transfer, the refund goes to the account it came from. We pay it within 14 days of accepting your request. We absorb any payment-processor fees on the refund.
5. What is not refunded
- Sessions already delivered.
- Sessions forfeited under the cancellation rules in the Terms & Conditions (late cancellation or no-show). [OWNER TO CONFIRM that forfeited sessions count as used for refund purposes]
The chemistry call is free, so a refund does not apply to it.
6. If we cannot deliver
If we cannot deliver a session, we will first offer to reschedule it. If that is not possible, you receive a full refund of the unused portion, at the per-session rate above.
7. If we end the engagement
If we conclude that coaching is not the right fit and end the engagement, unused sessions are refunded at the per-session rate above. Sessions already delivered are not refunded.
8. EU consumers: right of withdrawal
If you are a consumer in the EU, you may withdraw within 14 days of purchase. If you asked us to start sessions earlier, you pay proportionally for the sessions delivered and the rest is refunded. See section 12 of the Terms & Conditions.
9. Your statutory rights
This policy does not affect any rights you have under mandatory consumer law.